Privacy Policy
Last updated: January 2024
Who we are
This website is operated by Dr Tristan Tinn, a dental practitioner based at Crossbank Dental Care, 10 Captain French Lane, Kendal, LA9 4HP.
What data we collect
When you use our contact form, we collect:
- Your name
- Your email address
- Your phone number
- Your message
- Your marketing preferences (if you opt in to receive updates)
We also collect anonymous analytics data about how visitors use our website, including pages visited, time spent, and device information.
How we use your data
We use the information you provide to:
- Respond to your enquiry
- Arrange consultations and appointments
- Send you practice updates (only if you have opted in to marketing)
- Improve our website and services
Legal basis for processing
We process your data on the following legal bases under GDPR:
- Consent: When you submit the contact form, you consent to us processing your data to respond to your enquiry.
- Legitimate interests: We may process data to improve our services and website functionality.
Data retention
We retain enquiry data for up to 2 years to manage our patient relationships. Analytics data is retained for 14 months. You can request deletion of your data at any time.
Your rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
To exercise any of these rights, please use the contact form on our website.
Cookies
We use cookies to analyse website traffic via Google Analytics 4. We only load analytics cookies after you have given consent via our cookie banner. You can change your cookie preferences at any time.
Contact us
If you have any questions about this privacy policy or how we handle your data, please use the contact form on our website.